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Phoenix Link - Voice over Internet Protocol – VoIP

So what is it? Well, very simply, it’s a technology that sends your voice over the internet as if it were computer data, removing the need for traditional person to person phone lines.

By sending and receiving phone calls and faxes over the Internet, you benefit immediately from its phenomenal flexibility and range. In essence, with the right setup, whenever you go online anywhere in the world, you can make and receive calls as if you were sitting at your desk.

Unlike a traditional switchboard, that uses a limited number of dedicated telephone lines and phone extensions, VoIP uses your “always on” broadband connection, your office network and some clever software to route your calls.

The reality is that VoIP is the way forward for the whole industry, so it’s actually a question of when and not if. You’ve probably, unknowingly, already embraced the technology, even if only by using instant messaging (MSN, AOL, Yahoo, etc.) or phoning someone using Skype.

Alongside cost reduction, research shows that one of the main reasons for VoIP integration is its potential to mobilise the work force. Essentially VoIP allows businesses to be more flexible by benefiting from advanced communication features while, at the same time, reducing the cost of calls and the cost of ownership.

Hosted VoIP telephony – Communicator and Feature Plus


What is FeaturePlus
FeaturePlus is a business grade hosted VoIP solution that delivers high-end IP telephony features like voicemail, music on hold, call forwarding/divert, desktop dialling and call management facilities to small businesses and single users via a small portable box, half the size of a paperback, and connectable to any available Broadband service.
 
That’s any available Broadband service anywhere in the world. All the services are managed on-line and what’s more, the UK number attached to the FeaturePlus service is displayed to the end caller, wherever you make the call. Even better, the call will always be charged at the standard rates. That’s a significant cost saving compared to using hotel phone services or mobiles abroad. It’s the perfect answer for all domestic and international business travellers.
 
The feature-rich hosted VoIP benefits don’t stop there. It really is like having a business telephone system designed for a larger enterprise available to you anytime, anywhere. The business communications benefits of having an all-encompassing hosted VoIP service are endless, not to mention cost-effective.
 
The benefits of FeaturePlus:

  • Reduce costs - FREE calls between your offices, home workers, or even your international locations. Wherever you are in the world, calls between your users are always FREE.
  • Business continuity – Unlike traditional pbx telephony and relocations, FeaturePlus allows you to keep your existing published numbers no matter where your business moves to. Because the service is hosted, your business communications will keep going in the event of a flood, power cut or office relocation.
  • Manage your business – Manage users and their privileges centrally; have a complete view across the business of all calls made, received and missed. Ideal for companies nervous about remote-working or who simply want to get the most out of their employees.
  • Large enterprise telephone system features – Computer-based functions and IP telephony services. Click your mouse on the phone number on the screen and make a call. No more manual dialling. See on screen how many calls each site has made or taken. Use an on-line phone directory so everyone can communicate with more ease.
  • Increase your business reach – Use virtual numbers to have a phone presence in any area of the UK. Having a local number means more ‘local’ business.
  • Low cost of ownership – Without the need to purchase a telephone system, alongside cost savings gained through rationalizing phone lines and reducing inter-site call costs, FeaturePlus is an affordable hosted VoIP solution that doesn’t compromise on functionality.

 
Who is it aimed at?
Many UK and internationally-based businesses use FeaturePlus. These are some of the typical types of users:

  • Retail stores – Help reduce the number of phone lines per shop and reduce the cost of calls between stores. Lots of convenience stores, garden centres, wine shops etc. are using FeaturePlus.
  • Small office chains – Like estate agents and recruitment companies where inter-office calls are high, and measuring telephone productivity is very important.
  • Home workers – Works well in the home environment and allows calls to be transferred seamlessly, whether your home is close to the business or in another country.
  • Small international office – Linked in to the UK businesses with UK phone numbers. Inter-company calls are FREE.

 
So, do you want to...?

  • Benefit from advanced calling and service network features, without having to change  your telephone number.
  • Continue to use the same IP telephony service and platform as your business expands.
  • Have total control over your company’s IP telephony and associated spend.
  • Have a choice of using leading-edge VoIP phones or retaining your trusted analogue phones.
  • Make an immediate return on investment when purchasing a new phone service.

 
...if so, then book your FREE personal consultation, with no obligation, by calling 08443 244 410 and discover more benefits to a hosted IP telephony solution.

The Benefits of a VoIP Service

Our VoIP service offers a far more flexible and effective communications backbone for your business, WITH a greatly reduced cost of ownership and operation.

“Big Company” Telecom Features

  • Voice mail and e-mail integration
  • Call transfer, forwarding/divert
  • Personal “address books”
  • Call logs
  • Conference calls
  • Caller ID plus “presence” (see who’s available before calling)
  • Instant Messaging and Instant File Transfer
  • Much more efficient use of a communication system that includes extensive call management facilities

Untold Flexibility

  • Retain existing telephone numbers
  • Ease of linking remote offices, home workers and travelling staff (worldwide)
  • Non-location specific – create a “presence” anywhere in the world whilst maintaining a single point of contact
  • Extremely quick and easy to add, or remove, “phone extensions” wherever they are needed, irrespective of location
  • Security and peace of mind in conjunction with a range of disaster recovery options – you can rest easy, you’ll never be without your phone system!
  • A wide range of “soft” and “hard” phone options combined with easy to use features and functionality
  • With new applications being developed all the time, VoIP integrates your telephone with e-mail, multimedia and data functionality creating many exciting opportunities…
  • Powerful, flexible and extremely cost effective
  • Valuable Cost Reductions
  • FREE CALLS within your “network”, irrespective of the number of users or their location
  • Competitive call costs to other numbers
  • Low setup and installation costs
  • No need to invest in expensive equipment – VoIP is much cheaper and easier to roll-out – choose from a wide range of “soft” and “hard” phones
  • No need to keep, and pay for, traditional phone lines in addition to the broadband connection you are probably already paying for – an obvious and immediate saving!
  • Reduced maintenance costs PLUS it’s cheap and easy to add more “extensions” when required
  • Unification of communication charges

Too good to be true? It’s really very simple!
Allow us to do a cost analysis, specifically for you, to illustrate how much you are likely to save using our VoIP service over your current system.

What is Communicator?
Communicator is a hosted telephony system designed for multi-site small businesses that offers powerful features to reduce your total costs and improve the productivity and image of your business.

The benefits of Communicator

  • FREE site to site calls
  • Improves a companies customer service and professional image, giving them access to voicemail, auto attendant and hunt groups - Customer's calls will never be lost
  • The users personal settings and features are available from ANY phone in the company, including those working from home
  • Saves manpower and costs in managing telephony - Scaleable for new employees
  • Lower Call Costs
  • No major capital outlay on hardware or maintenance cost

How does it work?

Dedicated IP phones or analogue phones via an adaptor connect to the service. Each site is connected via a suitable IP link. All of the technology is hosted and managed..

Who is it aimed at?

COMMUNICATOR can be aimed at a variety of target audiences; by size it is ideal for companies with 3-50 employees in a Head office with 2 or more sites that work together.

Communicator is capable of running a 200+ employee system.

It also becomes highly regarded in vertical markets where image to end-user is important, i.e. travel companies, sales organisations or departmental groupings such as public service or support companies.

Phoenix Link has taken the hassle out of managing the hardware needed to make businesses telephone systems leading-edge, feature rich and cost effective.

So, do your customers want...?

  • Lots of advanced calling features
  • Financial savings & Productivity improvements
  • The benefits of technology without the hardware
  • A system that improves your customers'' image and professionalism